Digital Download Items:
We do not accept returns, exchanges, or cancellations. As most of our items are digital download items, it is impossible to “return these” once they have been purchased, as the buyer will already have access to these files. It is the buyers responsibility to read the descriptions and understand the digital item they are purchasing, prior to purchase, as well as understand what file type their software will need. Please contact us if you have any problems with your downloads.
We are only able to accept returns and exchanges of physical items if they are not personalized items and if the error is a result of Bigheart Design Co. and not the buyer. Please read sizing charts carefully prior to purchase. If you have an issue with a physical item that you purchased from our website, please contact us.