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Shipping Policy

Thank you for visiting and shopping at Bigheart Design Co. Following are the terms and conditions that constitute our Shipping Policy.

Digital Download Items

Digital Download Items are available for download immediately after purchase is confirmed. You can access these in your “My Account” section of our website. If you have issues with accessing your files, please contact us.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Standard shipping is free in the United States. If other shipping options are available, they will be listed on each individual product.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Bigheart Design Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Bigheart Design Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S., unless an individual product lists this as an option.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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Return & Refund Policy

Digital Download Items:

We do not accept returns, exchanges, or cancellations. As most of our items are digital download items, it is impossible to “return these” once they have been purchased, as the buyer will already have access to these files. It is the buyers responsibility to read the descriptions and understand the digital item they are purchasing, prior to purchase, as well as understand what file type their software will need. Please contact us if you have any problems with your downloads.

Physical Items

We are only able to accept returns and exchanges of physical items if they are not personalized items and if the error is a result of Bigheart Design Co. and not the buyer. Please read sizing charts carefully prior to purchase. If you have an issue with a physical item that you purchased from our website, please contact us.